Parties and scope
Operator and scope
The service-side party to the contract is the VERIFIED WALLET operator identified on the Legal information page. These terms apply to digital items and related services listed in the catalogue.
VERIFIED WALLET is not an official representative of the platforms whose names describe products. Before paying, the customer must check the listing contents, suitability for the intended purpose, and the relevant platform rules.
Ordering
How an order is created
The customer selects an item, country, additions, and an available cryptocurrency network. Checkout shows the final price and order parameters before a payment is created.
Clicking “Pay” creates an order and payment request for the selected configuration. The order is accepted for fulfilment after payment confirmation.
Order cabinet
Account, fulfilment, and access
Fulfilment is electronic through a protected cabinet for the specific order. After payment confirmation, the customer is shown an order number and temporary password that must be saved for later access.
Access to a paid order and its delivery file lasts up to 24 hours after payment confirmation. This is a technical access window, not a complaint deadline or a limit on mandatory customer rights.
Security
Using the supplied item
Supplied data must not be used for fraud, impersonation, infringement of third-party rights, circumvention of mandatory restrictions, or any other unlawful activity.
After fulfilment, the customer should reasonably secure access by saving the data, changing passwords and recovery settings where possible, and keeping secrets away from third parties. These duties do not release the operator from responsibility for a lack of conformity that existed at delivery.
Customer rights
Withdrawal, conformity, and remedies
Where applicable law provides a withdrawal right, its period is 14 days after the contract is concluded, where applicable. Notice may be sent through the order cabinet, support form, or to issierappaport@protonmail.com with the order ID.
The item must match its description and work within the stated scope at delivery. Depending on the circumstances and applicable law, a remedy may be correction, replacement, a proportionate price reduction, or refund. The process is described under Payments and refunds.
Law and disputes
Liability and governing law
Nothing in these terms excludes rights or liability that cannot lawfully be excluded. The relationship is governed by the law of Poland; mandatory consumer protection in the customer’s country of habitual residence remains where applicable.
Start by sending a request through the order cabinet, support form, or email. The right to contact a competent authority or court remains unaffected. Official consumer-protection information is published by Office of Competition and Consumer Protection of Poland (UOKiK).